Refund policy

we are proud that all our shipments go through 2 level of packaging and 2 level of inspection before dispatch. The likelihood of damage is very small. However, in case there is any damage, here's how you can get a replacement :

Gazala Collection offers a replacement guarantee for all products ordered online. Products will be replaced only in case of a manufacturing defect or damage due to transportation. we are not providing any kind of returns, if you are not satisfy with the products or if any damage we can replace it, and the replacement will be done within 7 business days.

Replacement will not be made in cases of damage due to normal wear and tear, incidental damage due to malfunctioning of product , and negligence  on part of the customer.In such circumstances we will initiate refund and refund will be credited to your bank account within 10 business days . 

If you are eligible for a replacement, you may notify us within 72 hours from the date of delivery and once we get the order picked you will receive the free replacement 

Before confirming an exchange , we would require proof of defect in product in the form of a photo and an unboxing video, while the product is still in its packaging.

The exchange policy is not applicable  for any consumable items which has been used or installed, products with tampered or missing serial number , any damage/defect not covered under the manufacturer's warranty. The policy is also not applicable on any product without all original packaging and accessories, manufacturer's packaging if any, and all other items originally included with the product(s)delivered.

Please ensure the item(s) are packed securely to prevent any damage during transit.